Store Build It! Support HQ
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The SBI! Philosophy...
Provide you with the best and the most functionality at
the lowest possible price. We keep costs as low
as possible, pass those savings on to you, and still provide
you with everything necessary for success.
That is why our approach towards the delivery of support for
Site Build It! has always been to
provide fast, top-notch e-mail support. We do offer phone support,
but we pass that substantial cost to those who want it,
like most serious software companies do (ex., Adobe, Apple, Microsoft).
And,
as you know, every sig file of every e-mail from our support staff invites you
to e-mail Ken Evoy, CEO of SiteSell, personally, with feedback. No other CEO
of a company our size personally stands behind the delivery of support.
For Store Build It!, we've followed
the same principles.
We offer this special price for one very important
reason -- SiteSell does not provide support, help or
consultation for Store Build It!. An excellent "how-to"
1-2-3 Action Guide leads you confidently through the
store-building process and, if necessary, ShopSite
professionals are available to assist you.
We would have had to double the price of the ShopSite
software in order to cover additional support staff, along
with the cost of extensive ShopSite training for all of our
support team (even though only a minority of SBIers will use
ShopSite or need specialized support).
It is far more efficient for everyone involved if we keep
our focus on the engine of online success...
C  T P
... and bring in specialized "M expertise."
Rather than charge you hundreds of dollars more and train a support staff,
we have developed four levels of fast, cost-effective support and consultation.
The first level is the unique 1-2-3 Store Build It! Action Guide itself.
The instructions provided in the
Action Guide
get you going with a solid Starter Level store, without needing any
help or support.
ShopSite experts have been amazed how we automated
a process that normally requires an expert (or a great deal
of trial-and-error and learning curve)... pulling your
look and feel all the way through from your main site, to store
pages, to shopping cart and even Order Page (on the secure server!).
The result of this unique guide?
You can build a solid ShopSite store
without any help... professional in appearance and functionality.
Your store is totally integrated into your SBI! site, ready to sell to your
PREsold visitors.
But if you do need some help, three more levels are ready and waiting...
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Level 1) Self-Serve FAQ
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This section is potentially the fastest of the next three levels. We
cover the most common issues here. Scan it quickly (below) before
proceeding to the next level (if necessary). You just may save
yourself a whole bunch of time if you find the answer to
common situations here.
Below are a few of the most commonly asked Store Build It! ("StBI!") questions. Please check and see if your question is answered before
proceeding to the next levels.
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| FOR StBI! PRE-OWNERS
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Since pre-owners will "wander" into this section, we'll start by answering their questions first...
Should I begin with Starter level? How do I know which level of Store Build It! is right
for me?
We recommend that you begin with the Starter version of the Store Build It! software...
1) It's the easiest and cheapest way to validate the hard goods monetization model for your business -- yes, even if you are planning to sell hundreds of SKUs. Use StBI! Starter to test your market by offering 10-15 of your most popular products and gauge the response accordingly.
2) It is the simplest version of the software to master. The 1-2-3 Action Guide provides instructions on how to build a Starter level store, and you can/should use it even if you own Pro -- it's a great way
to learn your way around the software. Please note, the guide does not address the more powerful and complex features of Manager or Pro.
3) You can always upgrade to a more powerful version of StBI! at any time, once your store is flourishing and/or should you
need more advanced features. The only additional cost is the
difference -- in other words, there's no "financial penalty" to moving up to Pro in 2, or even 3, steps.
Can I sell e-goods with my Store Build It! store?
The ability to sell e-goods is offered in the Pro version of the software.
However, for most businesses, using the Pro version of StBI!
to sell e-goods is overkill, unless you are also selling hard goods. So...
We recommend you investigate ClickBank and other SBI! compatible e-commerce solutions for e-goods in the Resources HQ.
To compare the features of Starter, Manager, and Pro versions of StBI!,
please click here.
Can the same ShopSite software be used for more than one SBI! site, or do you have to buy one software licence for each SBI! site?
Your StBI! license is good for one domain only. If you want to run a store on each of several domains, you will need to purchase a new license for each domain.
Does StBI! include affiliate tracking software?
The Pro version of Store Build It! includes an affiliate program, plus it is compatible with several of the larger third-party affiliate programs and networks (i.e., Commission Junction, etc.).
What is the refund policy on Store Build It!?
The software is fully refundable during the first 30 days of ownership. Since Store Build It! is software that you own after purchasing, and since it is fully transferrable to another hosting service, there is no refund available on the software after 30 days.
There is, however, a pro-rata refund on hosting, same as Site Build It!'s. In other words, if you order StBI! for a year, and cancel after 6 months, you'll be entitled to a refund on 6 months of your hosting costs.
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| FOR StBI! OWNERS
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The remaining questions are the most frequent ones asked by owners...
I've misplaced my copies of the 1-2-3 Action Guide
and Make Your Store Sell!. How can I get new copies?
Login to Site Central, and download new versions from the Site Build It! Download Center.
I can't login to my Store Build It! store from Site Central. What's wrong?
Empty your browser's cache (if you do not know how to do that, look up "cache" in your browser's online Help).
Then shut down your computer. Restart it and log into Site Central. Then click on the
Manage Store button. You should be able to get into the store.
If not, this is "technical support" -- please contact SiteSell's Support Team.
For technical issues such as this, SiteSell Support is the appropriate resource.
I'm having trouble building my store. I can't get it to do what I want it to do. What should I do?
We have automated as much of the setup of your store as possible.
And clear, step-by-step instructions on how to build your store are included in the 1-2-3 Action Guide.
However, although we've made it as simple as possible, it still requires some effort.
If you are having problems, despite following the 1-2-3 Action Guide,
"Store Build It! Experts" is
the appropriate resource.
How much do Store Build It! upgrades cost?
Store Build It! upgrades simply cost the difference between what you
paid for your current level, and the price of the level that you want. Here are the levels...
- Store Build It! Starter: $99 one-time purchase fee + $49 annual hosting fee
- Store Build It! Manager: $299 one-time purchase fee + $99 annual hosting fee
- Store Build It! Pro: $699 one-time purchase fee + $199 annual hosting fee.
Click here to review the features available to each version of Store Build It!
How do I upgrade my Store Build It! Subscription?
Login to Site Central, and from the Site Build It! BusinessCenter, click on the Upgrade Store Build It! button.
I'd like to upgrade to a more robust version of Store Build It!, but don't have the time to learn the software and develop the store myself. What should I do?
Use the services of our Support and Design Partner, Rodeck Design (AKA "Store Build It! Experts").
Click here for more information.
How do I write product descriptions that will convince my visitors to buy?
Everything you need to craft compelling, benefit-focused sales copy for your products is covered in Make Your Store Sell!. Don't have this vital volume? Login to Site Central, scroll down to the Site Build It! Download Center, and click on Download Make Your Store Sell!
If you need more help with this, purchase a consultation package from Store Build It! Experts.
How do I build and source a unique product line for my store?
There is an excellent section on sourcing product in Make Your Store Sell!.
Login to Site Central, scroll down to the Site Build It! Download Center, and click on Download Make Your Store Sell!
If you need more help with this, purchase a consultation package from Store Build It! Experts.
I've built and activated my store, but I am not getting any sales. What am I doing wrong?
Please review Make Your Store Sell! to ensure you've built a store that "gets the click". Then, using the SBI! Action Guide as a reference, double check your SBI! site's PREselling efforts.
Remember, you must PREsell your products effectively on your SBI! theme-based content site in order to divert those warm, willing to buy visitors to your StBI! store, where you can sell them your products.
If, after reviewing your situation, you would like
one-on-one assistance to increase your store's Conversion Rate, either purchase a consultation package from Store Build It! Experts or hire an SBI! consultant
at consultants.sitesell.com or an SBI! Certified Webmaster.
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Level 2) SiteSell Technical Support
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In the 4-way partnership of Store Build It!,
SiteSell provides the hosting for the store that is
built by the world-class, best of breed ShopSite. In addition, our unique
process outlined in the 1-2-3 Action Guide integrates the
ShopSite store seamlessly into your SBI! site
(subdomain, navigation, Search Engine submission, customer e-zine, etc.).
And that is what we support. If the store is "down" or if the
store button does not appear in your SBI! site's NavBar when you
install it, then you should contact SiteSell support, as usual,
either via...
SiteSell addresses any integration issues
between your SBI! site and your store, if they should ever
occur.
If your problem is not technical, you will be referred either one Level up
or one Level down. Please remember that we have structured the delivery
of support to be as cost-effective as possible for each and every SBIer.
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Level 3)
Store Build It! Experts (Rodeck Design)
Support, Consultation, Modifications, Building |
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Rodeck Design is one of ShopSite's foremost Certified Design groups.
Should you need support while getting started, or should you need
any consultation, or should you want/need to set up more advanced stores,
that is where our Support and Design Partner, Rodeck Design,
enters the picture.
A store is a one-time setup. If you are pressed
for time or prefer the convenience of professional
store-building assistance or are interested in more complex
store features, we highly recommend the services of Rodeck
Design. They can help you with advanced packages that might
involve modifying an existing store, or even building one
from scratch (especially relevant if you are using the
Manager or Pro levels of ShopSite).
But they are also
there if you merely need support (ex., software is not doing
what you expect it to do when you click on a button), or a little consultation
- "How do I set up my shipping -- I can't seem to get it right".
As we mentioned earlier, we offer the ShopSite software at 50% less than all other re-sellers
(only SBI! owners get this deal).
The 1-2-3 Action Guide empowers you to
set up a solid store without help, saving you hundreds of dollars. And the automated setup
and look and feel "carry-through" save you time, effort and money -- three big advantages over non-SBI! ShopSite owners. The perfect cost-saver for the do-it-yourselfer.
If you do need help,
Store Build It! Experts
is there to help.
We outsource all non-technical issues to this excellent group, our Support and Design Partner.
Rather than charge you hundreds of dollars
more for ShopSite software, you'll incur some extra cost only if you need support, consultation, etc.
Depending on your needs, you
can purchase a wide variety of support , consultation, design,
modification, and building packages.
And they are worth every penny, whether you merely have a small support issue or
need a full Pro-level "bells-and-whistles" world-class store built for you....
If you are using
Starter, they'll be most helpful in support and smaller consultations.
Perhaps you just need a bit of advice? Want a totally custom look-and-feel?
Or can't quite figure out how to set up a certain function? Shipping? Taxes?
If you are
using Manager and Pro, you may need help wielding that heavy-duty software to get all
the results you want -- consider having them do it all for you. The time savings
alone is worth it, and your final store will be far more professional.
SIDEBAR: If you take your time, and read the extensive online ShopSite help, you can
indeed do it yourself, even at the Pro level. But is the learning curve required to set up a more complicated store worth your time? (Maintaining it will not be a problem once it's built.). "Putting your best store-foot forward" is so important.
So do consider the services of our Support and Design Partner...
Whatever you need, there is a support package available for you. For
more information please see...
http://storebuildit-experts.com
When time is money, it often makes good sense to invest in your business by hiring a professional!
SIDEBAR: If you send a ShopSite support or consultation-type
question to the SiteSell Support team, they will refer you to
Store Build It! Experts
to purchase a support or consultation package. Please remember... we "outsource" support
(if you need it), which enables us to cut the cost of ShopSite by nearly
50%, provide unparalleled setup ease and integration -- and, if you need it,
you have access to Rodeck Design for world-class help and support.
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Bottom line?
Setting up a top-quality store is not as easy as setting
up a Site Build It! site. However, by comparison, it's
easier than a Yahoo! Store (just ask Jim Nelson of
JuggleNow.com) or other high-end stores. So, if you do try it yourself,
follow the instructions in the 1-2-3 Action Guide
to the letter. And...
The ShopSite software itself has excellent, detailed help.
Just click on the red question mark in the upper right
corner of every screen. We highly recommend that you print
out help details for quick and easy reference.
Beyond the Action Guide and the online ShopSite help...
Three levels of support are available to you...
Of course, if you have a favorite consultant at consultants.sitesell.com, or you've been working closely with
a Certified Webmaster already, do feel free to work with those good people, too. Verify
with them that they have ShopSite experience.
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